CONDUCTING CUSTOMER DISCOVERY
Resources:
Steve Plank, author of "How Lean Startups Change Everything," is quoted as saying "Most new products and businesses fail because [they] build products people don't want to buy and use."
As a startup, learning what the true PAIN POINTS are for your target market customers is critical to developing a winning business strategy and message. There are many ways to collect data, but none beats face-to-face interactions with real customers. Ceyero Consulting can help your startup develop a multi-level plan to solicit feedback from your target customers.
Ceyero Consulting uses the best practice of operating in the "Negative Space" when analyzing customer feedback. Operating in the Negative Space means that we seek solutions that customers "Can Not-Not Avoid." Ceyero Consulting finds this solution by first developing a theory about your target customers that we quickly and inexpensively test using landing pages, online ads problem interviews, solution interviews, surveys, and A/B value proposition testing.
Contact Ceyero Consulting for a FREE one-hour consultation.
Software & Tools:​​
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Hypothesis Driven Customer Discovery - Ceyero Consulting
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Google Hangouts - Connect with Co-workers and Customers
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LeadMine - Fastest way to find your next customer
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Suggested Readings & Podcasts:
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The Invisible Gorilla: How Our Intuitions Deceive Us by Christopher Chabris (Author), Daniel Simons
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Three Steps to Test and Validate Any Market Opportunity by Rob Adams
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The Mom Test: How to talk to customers & learn if your business is a good idea when everyone is lying to you by Rob Fitzpatrick